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By booking a tour, flight, accommodation, travel advice, or any service with Fly N Stay, you agree to comply with our Terms & Conditions. Please review these terms carefully before completing your booking. Fly N Stay reserves the right to update these terms without prior notice.
Upon receiving your tickets, please check all details immediately and notify us without delay if any information is incorrect or incomplete. Fly N Stay will not be responsible for issues arising from unreported discrepancies as outlined in your invoice. All information provided is based on details received from the Principal at the time of booking.
To apply for a visa, your passport must be valid for at least 6 months from the date of travel, contain two blank facing pages, and be a digital (non-handwritten) passport.
Non-EC (Non-British) passport holders must provide proof of UK residency for Hajj or Umrah visa applications. Permanent residency, student, or work visas must have at least 6 months validity remaining from the date of departure. Fly N Stay may retain your passport until visas are issued, which may be close to departure.
Fly N Stay reserves the right to amend package prices without prior notice. Any changes will be communicated to you. Airline ticket prices may increase due to fuel surcharges, government taxes, or supplier cost changes.
Fly N Stay reserves the right to provide an alternative hotel if the originally agreed accommodation is unavailable. Hotel prices remain subject to availability until full payment is received.
Fly N Stay is not responsible for the quality of hotel services. Clients may contact hotel management directly regarding service quality or concerns. For check-in or check-out issues, please contact Fly N Stay immediately.
Deposits secure bookings but do not guarantee fares. To avoid price increases, full payment is recommended as early as possible. A deposit of 50% of the total amount is required to secure your booking. All prices are subject to availability.
Flight tickets are non-refundable after cancellation. Changes may be possible subject to airline rules and applicable fees. A 50% administration fee applies to deposits cancelled before ticket issuance.
For Umrah package cancellations prior to issuing flight tickets, hotel, or transport vouchers, a 50% administration fee per passenger will be charged, with the remaining amount refunded. After issuance, refunds are subject to airline approval. Fly N Stay will respond within 48 hours.
Passengers are advised to reconfirm flights 72 hours before departure. Tickets are non-changeable and non-refundable unless stated otherwise. Fly N Stay is not liable for flight delays or cancellations due to weather, strikes, or other circumstances.
Check tickets immediately upon receipt. Any amendments may result in additional charges payable by the client.
Baggage allowances vary by airline. Clients are advised to confirm baggage policies directly with the airline before departure.
For international flights, passengers should check in at least 3 hours before departure and 2 hours for domestic or European flights. Check-in generally closes 1 hour prior to departure.
Meal requests can be forwarded to the airline upon request; however, Fly N Stay cannot guarantee availability as this depends on the airline.
All services are subject to availability and Fly N Stay’s Terms & Conditions. Fly N Stay reserves the right to refuse service without notice. Where possible, alternative arrangements will be offered.
Any complaints must be submitted in writing within 21 days of the incident or within 7 days of returning from travel or pilgrimage. Late submissions may result in delayed resolution.
Email: complaints@flynstay.co.uk
Fly N Stay takes reasonable care to ensure information accuracy but cannot guarantee completeness due to reliance on third-party sources. Terms and information may change without notice.
Fly N Stay is not responsible for circumstances beyond its control, including natural disasters, strikes, political unrest, technical issues, or health-related incidents. All personal belongings and travel documents remain the client’s responsibility at all times.
We strongly recommend obtaining comprehensive travel insurance. Local laws, regulations, and standards at the destination will apply and may differ from those in the UK.
